The growth and importance of social media is a trend that consumers understand and businesses need to embrace. The ability to directly communicate with the public and share information through social media is now a necessary and expected part of customer service. It is also an important part of how consumers decide which companies they want to use.
Broten Garage Door & Gate is dedicated to providing the best customer service in the garage door, garage door opener, entry door, and gate industry and we win numerous awards and accolades every year for outstanding customer satisfaction and experience. We also demonstrate a commitment to use all the communication channels that our past, current, and future customers use.
In 2008 Broten Garage Door & Gate launched our first blog located here at WordPress.com. The goal was to offer another avenue for the public to talk to us and for Broten to distribute helpful information to you. The popularity and success of our first blog was tremendous.
The Broten Blog has grown to where it needs a home of its own. Therefore, we have created our new blog, http://www.BrotenDoors.com, with an improved layout, appearance and additional functionality while still using the WordPress blog system. BrotenDoors.com will have more special offers, frequent tips on how to keep your home safe from weather and intruders, and lots of instructional videos. The one thing that has not changed is our goal and dedication to communicate with the public through this blog and all our other social media channels.
The president of Broten Garage Door & Gate, Kriste LaMay, talks about Broten’s commitment to using social media. “Customer service is not just a follow up call after service is completed. We need to be available and ready to help our customers through any and all means of communication that they may choose to use. In order to do that we offer live Chat on our web site, have a popular YouTube Channel with many instructional videos to assist our customers with frequently asked questions, we are using Twitter, Facebook, and now our new blog which we believe will be even more successful than our original one. We are also excited about our Google+ presence and the potential that it offers. Our investment in social media and our commitment to our customers will continue to grow and expand as our customers’ preferences for communication with us continue to change.”
Filed under: Entry Doors, garage doors, gates Tagged: | blog, Broten Doors, Broten Garage Door & Gate, BrotenDoors.com, entry doors, garage door repair, garage doors, New Blog, social media
